Delivery, Returns & Payment Information

Deliveries
All deliveries are made by our own Bramik Foods Ltd vehicles. Where customers live outside our delivery areas we can deliver by a nominated carrier. Delivery of such goods from this point onwards is by contract between the carrier and customer.

Deliveries are made throughout the day from 7am – 5.30pm. We are unable to accommodate any restrictions within this period. Specific delivery times or guaranteed delivery at the same time every week cannot be provided. It is the customer’s responsibility when placing an order to inform Bramik Foods Ltd if opening hours do not coincide with our delivery times.

Deliveries are made to the first point of access to the premises – delivery any further than this is at the drivers discretion.

Payment
Unless otherwise agreed, payment is strictly via credit or debit card via our online ordering system. For collections, cash is the only payment method we can accept.

The title to goods does not pass to the customer until payment has been received in full by Bramik Foods Ltd.

Returns and Credits
Please check invoices carefully, as customers are required to sign for their goods and this signature acknowledges receipt of all items in good order unless otherwise specified.

Bramik Foods Ltd drivers will record credit claims at the time for that delivery only. Returns and credit claims after this must be made to our sales team within 2 days of delivery. A Bramik Foods Ltd returns form must be completed by the customer (available from our driver or by contacting our office). All returns and credit claims must be identified by an invoice number. A 10% handling charge will be made on items returned if they have been incorrectly ordered by the customer. Goods should be returned within 7 days. Goods returned outside this time or that have been removed from their original packaging, been re-packed or the packaging has been written on or damaged may not be refunded or may be refunded at a reduced rate.